The Inn @

Ài​rd a' Bhàsair

Privacy Policy

PRIVACY POLICY & STATEMENT OF FEARANN EILEAN IARMAIN, COMPRISING:

• Hotel Eilean Iarmain

• The Inn @ Àird a’ Bhàsair

• Fearann Eilean Iarmain

• Pràban na Linne Ltd; The Gaelic Whiskies & The Gaelic Gins

• Talla Duisdale Events

This privacy policy statement covers all joint and severally.

Fearann Eilean Iarmain understands that customers care about the use and storage of their personal information and data and that you rely upon us to act in a careful and sensible manner in this regard.

This privacy policy statement demonstrates our commitment to the privacy of our customers. By using Fearann Eilean Iarmain, our websites, our reservations telephone line, online shopping and any other Fearann Eilean Iarmain services you are consenting and agreeing to the practices outlined in this statement. Fearann Eilean Iarmain will always handle information in compliance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR) (EU) 2016/679.

The internet is a global environment and using the internet to collect and process personally identifiable information involves the transmission of data on an international basis. By browsing this website and communicating electronically with us you acknowledge and agree to our processing your personally identifiable information in this way.

Fearann Eilean Iarmain is responsible only for the privacy statement and content of the website. Fearann Eilean Iarmain is not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from or for the Non-Fearann Eilean Iarmain sites that you access from this website.

Whilst every effort is made to update the information provided on this website on a regular basis, Fearann Eilean Iarmain makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website.

Fearann Eilean Iarmain reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of their websites. No opinions, information, data or content contained on the websites shall be construed as advice and are offered for information purposes only. Fearann Eilean Iarmain gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.

WHEN AND WHY PERSONAL INFORMATION IS COLLECTED

MAKING A RESERVATION / PLACING AN ONLINE ORDER

There are a number of ways to make a booking/place an order with us, including:

• By calling our reservations teams:

Hotel Eilean Iarmain on 01471 833 332

The Inn @ Àird a’ Bhàsair on 01471 844 223

• Online using our secure online booking systems

• By emailing the hotels directly:

[email protected]

[email protected]

(NB Payments cannot be made via email)

• Via a third-party booking agent such as Booking.com, Expedia.com, JAC Travel, Capita Travel, Click Travel, Hart Holidays, Backroads Touring, Abbey Tours Ireland & UK, AC Tours, Brendan Vacations, Irish Welcome Tours, LateRooms, McKinlay Kidd Ltd, Nordic Tours, Nordic Visitor, Pharosreizen, Wilderness Scotland

(Please refer to their own privacy policies for information on how your personal data is collected and used)

• By placing an order via the website of The Gaelic Whiskies and Gaelic Gins: gaelicwhisky.com


Personal information, including your name, address, contact number, email address, credit card number, expiration date and the security code is collected when making a reservation. This information assists with identifying you and allows us to contact you regarding your reservation.

Your debit or credit card details will be verified and processed using a secure, reliable and fully PCI DSS compliant online payment processing gateway. All data is encrypted to ensure it cannot be read by anybody else. We accept all major credit and debit cards.

NB We will never ask you for your payment information via email.

We will use your personal information to send you confirmation of your booking and for any pre-& post arrival communication.


DURING YOUR STAY

Upon arrival, we will use your personal information stored in our property management system to confirm your booking and identify you. This is the information collected when making your reservation or if booked via a third-party agent such as Booking.com, upon check-in.

We also record your itemised spending during your stay for the purposes of billing. This information is also recorded to comply with financial reporting requirements.

For overseas visitors, we are required by local law to collect your passport number and next destination. We will only hold passport information for 12 months, as required by law.


MAKING A RESTAURANT BOOKING

There are several ways of making a restaurant booking with us, including the following:

• Over the phone with our reception teams

• By email to our or reception teams

Personal information such as your name, telephone number and email address will be required when making a booking.


COMPLETING A FEEDBACK QUESTIONNAIRE

When completing a feedback questionnaire, we may ask you to provide your contact details which will be shared with the General Manager. They may wish to contact you regarding your feedback and experience with us. Questions asked including who you have travelled with and your reason for visiting are for research purposes only and will not be linked to your personal information (Please note this is optional).


SIGNING UP TO OUR ENEWSLETTER

We would like to send you our latest news and offers that may be of interest to you, however, you will only receive these types of marketing communication if you have opted in. You can opt into mailing via the following ways:

• Website or Social Media sign up form

• When making a reservation online or over the phone

• When checking into or out of one of our properties

If you subsequently wish to opt out, you can do so by the following ways:

Click the ‘Unsubscribe’ button at the foot of the newsletter

Email us and request to opt out of future marketing campaigns

When you sign up to our e-newsletter, we will store your email address securely with trusted third-party, MailChimp. Please see their privacy policy here: https://mailchimp.com/legal/privacy


DOWNLOADING OUR SPORTING BROCHURE

Our Sporting Brochure is available to download online. The link to this may be included in emails you receive and marketing material you have signed up to receive such as our e-newsletter. This process does not collect personal information from you.


CCTV

CCTV is installed in public areas, entrances and exits of our properties for the prevention and detection of crime. Footage is securely stored and is only accessible to authorised personnel. Footage may be shared with authorities if required by law.


HOW IS YOUR PERSONAL INFORMATION STORED?

When making a reservation, your personal information is stored in our cloud-hosted central reservations property management system as a guest profile. This information is available to our reception team when you make a booking which allows us to deliver the best possible service to you.

We may also store information securely on trusted third party sites (for example MailChimp) if you use our services or products.

When making a reservation via a third party such as Booking.com or Expedia, our privacy policy will apply to any personal information shared with us.


HOW LONG DO WE STORE YOUR PERSONAL INFORMATION FOR?

We will only keep your personal information for as long as it is necessary to fulfil our service to you, for business or legal purposes, or in accordance with applicable laws.


EMPLOYEE ACCESS TO YOUR INFORMATION

Your information is disclosed to our employees, agents and representatives on a ‘need to know’ basis and we confirm that all such persons understand the importance of client confidentiality and privacy and are aware of the terms of this privacy policy.


NON-DISCLOSURE TO THIRD PARTIES

The information and data we collect is important for Fearann Eilean Iarmain and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.

We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, but they are bound by our privacy policy and may not use this information for their own purposes.

In the event that Fearann Eilean Iarmain or any part of its business is sold to, or integrated with, another business, Fearann Eilean Iarmain may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners. The access of such specified third parties would be limited to the provision of this privacy policy including continuing to provide you with the same services and marketing information services as are currently provided by Fearann Eilean Iarmain.


RESPONDING TO A DATA BREACH

In the unlikely event of any of the below data breaches occur, Fearann Eilean Iarmain will notify the Information Commissioner’s Office (ICO) without undue delay. If there is a risk to individuals affected, they too will be notified.

• Access by an unauthorised third party

• Deliberate or accidental action (or inaction) by a controller or processor

• Sending personal data to an incorrect recipient

• Computing devices containing personal data being lost or stolen

• Alteration of personal data without permission

• Loss of availability of personal data

ACCESSING AND AMENDING YOUR PERSONAL INFORMATION

If you would like a copy of the personal information we hold about you, please email us: [email protected], or by writing to us at the following address:

Data Controller

Fearann Eilean Iarmain

An Oifig

Eilean Iarmain

Isle of Skye

IV43 8QR


We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. In this regard, we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner.

Should you wish to withdraw your consent to any or all of your personal data in instances where we are required by law to collect this information, you agree and understand that we may not be able to provide or continue providing our products and services.


CHANGES TO OUR PRIVACY POLICY

We regularly review our privacy policy and occasionally make changes so please check back frequently for any updates. This privacy policy was last updated on 05/09/2020


LEGAL ISSUES

These are United Kingdom websites and are subject to the laws of Scotland and any disputes will be decided only by the courts of Scotland. Fearann Eilean Iarmain will disclose personally identifiable information without your permission when required by law or, in good faith belief, that such action is necessary to investigate or protect against suspected criminal activities to guests, visitors, associates or property (including this site) or to others.


Fearann Eilean Iarmain, An Oifig, Eilean Iarmain, Isle of Skye, IV43 8QR

Last Updated September 2020